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The agent trust gap is widening

AI adoption is accelerating. Organizational trust isn't keeping pace.

Data arrives incomplete, stale, or silently changed.

Models drift, hallucinate, and produce biased results.

customers

Leaders won't put AI into production they can't verify.

“More than 40% of companies don't trust the outputs of their AI/ML models and more than 45% of companies cite data quality as the top obstacle to AI success ”

BARC, Observability for AI Innovation, 2025

"Since we're already monitoring data in our data lake with Monte Carlo, combining data and agent observability in a single platform gives us visibility into the full agent lifecycle — from the structured data to the unstructured knowledge base to the agent’s behavior — all in one place."

Travis Lawrence, Senior ML Manager, Pilot Flying J

Trust is the outcome.
Observability is how you earn it.

Data + AI observability emerged to answer a question about pipelines and models: is what we built working? Agents change the question. When software reasons, chooses tools, and acts without a human in the loop, reliability isn't only a property of the inputs — it's a property of the behavior.

Agent trust is the practice of verifying that AI agents operate correctly in production, across four dimensions: the context they draw on, their performance, their behavior, and their output. It doesn't replace data and AI observability. It's what the discipline becomes when the systems consuming your data start acting on it.